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Delivery & Returns

Delivery

At Athena Games, we strive to provide you with a seamless shopping experience. Below are the details of our delivery and returns policies:

Delivery Information

  • Free Shipping: Enjoy free standard shipping on all orders over £60.

  • Processing Time: Orders are processed within 1-2 working days.

  • Delivery Time: Standard delivery typically takes 2-4 days after dispatch. Express delivery typically takes 1-2 days after dispatch.

  • Tracking: Once your order is dispatched, you'll receive a tracking number via email to monitor your shipment's progress.

  • Delivery Location: Currently we only deliver within the UK

For local deliveries, we may deliver by cargo bikes with the zero emission delivery company Zedify.

If you have preordered new releases along with other items, we will hold the whole order until all items are ready for dispatch. If you wish to receive your items in two shipments, please order them separately.


Standard Shipping 2-4 Working Days Sent via Royal Mail Tracked 48
Express Shipping 1-2 Working Days Sent via Royal Mail Tracked 24

 

Delivery Pricing

We use a tiered delivery cost for our items depending on the amount you spend. Standard Shipping breaks down below:

£4 for orders up to £20.
£3 for orders up to £60.
FREE shipping for orders £60 or over.

Express Shipping break down below:

£5 for orders up to £20.
£4 for orders up to £60.
£2 for orders over £60

Click & Collect

  • In-Store Pickup: Choose 'Click & Collect' at checkout to pick up your order from our Norwich store.

  • Notification: We'll notify you via email when your order is ready for collection.

  • Collection Times: You can collect your order during our store opening hours:

    • Monday - Friday: 11am - 10:30pm

    • Saturday: 10am - 6pm

    • Sunday: 11am - 5pm

Returns

Right To Cancel

If you change your mind and wish to return any items, you have 14 days from the date that you received them to inform us of your decision. If you choose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition received.

If returned goods are not returned in the same condition received, we withhold the right to deduct 25% from the refund cost or refuse the return outright.

If you wish to cancel a ticket for an event, you have to let us know at least 48 hours before the event is due to occur. After this time, the tickets are non-refundable however can be transferred to another player.

Damaged Or Faulty

In the event that any item arrives damaged, a mistake has been made on your order or the item is faulty then please contact us on 01603 460910 or email us at contact@athenagames.com.

You will have 30 days from receiving your order in which to inspect any goods and inform us if any item is faulty upon arriving. It is your responsibility to inform Athena Games Limited of any defects to any products. If no communication is made within 30 days, Athena Games Limited will consider this item as accepted by you, the customer.

If Athena Games Limited hears from you within the allotted time frame regarding a defective item, you will qualify for a replacement or refund once the items have been returned and received by us, complete with your order number. The items must still be in the same condition in which it was received.

Returns Address & Other Information

Please see our Terms & Conditions for further information on our Returns Policy.

Returns Address:

Athena Games Limited, Unit 41 Hurricane Way, NORWICH, NR6 6HE